Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed and unused, with all tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at info@profitoutfits.ae with your order number and the item(s) you wish to return. Once your request is approved, we will send you the return instructions and the return address.

The return address will be provided together with your return authorization. Please do not send any item back before your return has been approved — items sent to us without an approved return request will not be accepted.

Return shipping costs

We do not offer free returns. Customers are responsible for arranging and paying the cost of return shipping. We do not provide prepaid return labels.

  • We recommend using a trackable shipping service. We cannot be held responsible for returns that are lost or damaged in transit.
  • For returns sent from Bahrain, Kuwait, Oman or Qatar, the customer is also responsible for any customs duties, taxes or clearance charges arising from the return shipment.
  • Original shipping charges (AED 10 standard shipping and AED 16.50 expedited shipping) are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we will cover the cost of the return shipment.

Exceptions / non-returnable items

Certain items cannot be returned:

  • Sale and final-sale items
  • Gift cards
  • Items returned without their original tags, hygiene liner or packaging
  • Items that have been worn, washed, altered or damaged after delivery
  • Custom or personalized products

For hygiene reasons, sports bras and similar intimate apparel may only be returned if unworn, with the hygiene liner intact and all tags attached.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Return shipping costs for exchanges are also the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds are issued for the value of the returned item(s) only. Original shipping charges are not refunded.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@profitoutfits.ae.

Contact

DUMAN GENERAL TRADING L.L.C
Office 306, Building 406, Al Barsha 1, Al Barsha First, Dubai, United Arab Emirates
info@profitoutfits.ae · +971 56 258 0173